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To carry on the discussion from my former article, Hotel Tips for Women Travelers (and a few men too), the following are a few more tips, from an insider, to help you when journeying make your trip and your stay at a hotel pleasant, smooth, and successful. While Staying at the Hotel Do not leave your key lying around in public areas like the pool or exercise room. Some hotels still put room numbers on the keys and you do not want any individual unknown to you to know what room you are staying in. If you must take place to lose your key or lock it in your room, the hotel will need photo ID of the registered guest to receive another copy of the key. Most hotels have a rigorous policy with regards to the issuing copies of room keys and will only provide them for the guest registered to the room. This is a safety issue, not a service issue and most hotels treat this safety issue very seriously for your personal protection. If There is a Problem While the hotel staff is attempting their best to provide the best client service they can, to hundreds of humans each day, the unforeseen may pop up and you might experience a problem for the duration of your stay. In this circumstance you must speak with the front desk to explain the problem and ask for it to be resolved. The front desk is the communication center of the hotel and they will be competent to contact the right person to address the problem. If you may think of a solution that you feel is reasonable to both you and the hotel, suggest your solution as a possible way to repair the problem. Most hotel staff members are trained to take care of situations to the guest’s gratification and if they know up front what you consider a worthy of acceptance or satisfactory solution they may be competent to provide that solution much more quickly. Remember to stay calm and to act in a professional manner. If the staff fellow member feels that you are making a personal attack versus them, when they are attempting to aid you, your problem may not be resolved exclusively to your gratification or in a timely manner. Threatening to never use their hotel again may cause the staff fellow member to determine that, in your case, not one thing may be done because they already lost your business. Acting like the “Big Shot” may cause a hotel employee to think you are attempting to get an extra service for not one thing and could perhaps doubt the validity of your story. You are a guest of the hotel, a customer, and that must be sufficient to have your problem fixed. Should you feel that you are not getting the support you desire, ask to speak with a supervisor, the hotel manager or the property’s general manager. Some unhappy guests feel they get better results by calling the hotel chain’s client service division at the national level. In practically each case they will ask if you said anything to the hotel staff while still at the hotel, where they could have the chance to resolve the problem before you left. Usually they will refer the complaint back to the hotel anyway and just act as intermediary until the case may be closed. Should you feel it necessary to call the national client service department, have as much info available as possible. Give specific selective information to describe the problem, include the date, time and emplacement of the event, they will need your name and confirmation number, and the name and title of any staff members you dealt with and a description of any actions taken by those individuals. It is always best to deal with the hotel staff and managers directly, that is what they are there for, to make your stay a happy one, as best they can. When Ready to Leave Search your room completely. Open each closet door and each drawer, even if you never applied them, look on the back of the bathroom door for the robe or swim suit you hung there. Check beneath the edges of the beds to find that shoe and unroll the bedspread to find the map or the car keys. Check any shelves or tables in the room as well as the vanity in the bathroom. If the hotel has a refrigerator, be sure to look in there for that bottle of water or piece of fruit you put in the night before. At Check Out Watch your luggage from the room to your car. If you used the hotel’s safety deposit boxes, make sure you gather everything from the box. Turn in all the room keys the hotel issued to you. Look over your hotel bill exhaustively to make sure the charges are rectify before signing. Verify that the rectify credit card is applied to the charges and, if you are a club member, that your premium membership number is noted. Take your receipt, in particular if you salaried in cash. What to Tip In the service industry it is customary to Tip those who provided you good service. The suitable amount to tip for those who handle your luggage range from $1.00 to $2.00 per bag, if they are taken to your room. It is nice to leave a tip and a little thank you note for housekeeping. From my years as a hotel manager I know primary hand that housekeeping is the most unmanageable working division and they get the least amount of recognition. Typically $1.00 to $2.00 per day is cherished for their service. In restaurants or for room service the typical amount is from 15% to 20%, if you ordered room service a great deal of times the hotel will add the gratuity automatically. I hope these insider tips will help you to have a smooth and safe trip. |
